Is Your Technology Working For You?

With our comprehensive managed services you can stop worrying about your technology and focus more on your business.

  • Space Rock IT optimizes the performance of your technology and enhances its security giving you peace of mind.
  • Our comprehensive managed service saves you money and ensures your applications and data are secure by identifying risks and taking action before problems occur that affect your business.
  • Space Rock IT reduces downtime and improves security on all of your servers, desktops, laptops, mobile devices, backups and printers.
  • Our team of highly skilled technicians work behind the scenes to customize a set of managed services to optimize and maintain the performance of your network.
  • Each day every device on the network is monitored and proactively maintained by automated processes and our managed services team.

See our skills

Let’s give the old ways of doing Information Technology an upgrade!

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Matrics That Matter

With our up-to-the-minute online reports, you will always be in control of your technology, not the other way around.

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Support Surveys

We want to know what is on your mind. By providing online surveys after each closed support ticket, we can make sure we're providing top-notch service.

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Download Documentation

We make sure to keep updated documentation on everything we are accountable for maintaining, which is available for download.

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Uptime Monitoring

By actively monitoring your systems, we can track trends and identify problems before they happen!

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System Health

By optimizing your network and servers, you don't have to worry about the health of your technology investments.

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Instant Feedback

Your account representative is always available to answer your questions and provide instant feedback. We're here to help.

FAQ

Learn more about how we handle accounts, report on systms, and our expterise.

How much does it cost?

The monthly cost for each business will vary depending on the custom requirements of each company, although we do offer a free consultation

Can I pay online with a credit card?

Yes. We have integrated payment options into our online cloud portal to make this step as easy as possible for you. You can even setup automatic payments each month so you don't have to worry about being late on payments.

What kind of reporting tools do you offer?

We have developed an in-house online cloud portal to view several reports, including systems uptime, hours usage, account balances and more.

How is time tracked and managed?

All of our staff utilizes our online cloud portal to track completed work in real-time. As our client, you can login to view this information at any time. We also set intelligent alerts to inform our clients and staff when budgeted hours are almost out.

Can you assist my current IT Administrator?

We excel at assisting small Information Technology departments by taking care of mundane, repetative tasks so that they can focus on the bigger picture. This includes offering ad-hoc technical support to keep your IT staff from being interrupted by various requests.

Does your staff have experience with my specific technology?

One benefit of working with our team is that we have experienced staff that is knowledgable in a wide array of technologies. Since we deal with multiple companies, we will have someone on staff that is an expert with a specific technology.

Who are your references?

Most of our contracts are done under NDA agreements, which means we handle references on a case-by-case business. Please contact management for references that are specific to your industry.

What are my options if I am not happy with the service you provide?

If there are problems with our service, we want to know about it immediately. Our president is personally involved with each contract and is always available for clients to talk to. But nearly all problems are headed off at a lower level.

Copyright © 2013 Space Rock IT, Inc. All rights reserved.

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